Information Technology Infrastructure Library (ITIL) Foundation


IT is at the core of every business in today’s world. The update will allow ITIL® to reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices, all of which are essential not only for ITSM professionals but also for a wider range of professionals working in the digital transformation world.

This program provides a solid foundation for the management of information technology in the modern service economy.

✓ Provide an end-to-end IT/Digital Operating Model
✓ Covering the full delivery (and sustaining) of tech-enabled products and services
✓ Guiding how IT interfaces with and even leads, the wider business strategy
✓ Practical guidance on how to shape and tailor your IT management strategy in the increasingly complex modern environment


As a result of participating in this ITIL course, you will be able to.

✓ Understand the key concepts of service management
✓ Understand how the ITIL guiding principles can help an organization adopt and adapt service management
✓ Understand the four dimensions of service management
✓ Understand the purpose and components of the ITIL service value system
✓ Understand the activities of the service value chain, and how they interconnect
✓ Know the purpose and key terms of 15 ITIL practices
✓ Understand 7 ITIL practices


Session 1:
✓ ITIL® Foundation Lessons 1 – 5
✓ Review Key Concepts & Practice Questions
Session 2:
✓ ITIL ® Foundation Lessons 6 – 10
✓ Review Key Concepts & Practice Questions

People Cert



✓ Live, online classroom training by top instructors and practitioners

✓ 16 hrs. PDU

✓ ITIL handbook

✓ ITIL Student Slides

✓ Exam Simulator

✓ Exam Voucher

✓ Review Sessions until successful completion of the exam