Information Technology Infrastructure Library (ITIL) Foundation

IT is at the core of every business in today’s world. The update will allow ITIL® to reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices, all of which are essential not only for ITSM professionals but also for a wider range of professionals working in the digital transformation world.

People Cert


This program provides a solid foundation for the management of information technology in the modern service economy.

  • Provide an end-to-end IT/Digital Operating Model
  • Covering the full delivery (and sustaining) of tech-enabled products and services
  • Guiding how IT interfaces with and even leads, the wider business strategy
  • Practical guidance on how to shape and tailor your IT management strategy in the increasingly complex modern environment

Learning Outcomes

As a result of participating in this ITIL course, you will be able to

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices

Class Outline

Session 1:

ITIL® Foundation Lessons 1 – 5

Review Key Concepts & Practice Questions

Session 2:

ITIL®Foundation Lessons 6 – 10

Review Key Concepts & Practice Questions

ITIL® Foundation Exam

Class Materials

  • ITIL handbook
  • ITIL Student Slides
  • Exam Simulator
  • Notebook
  • Highlighters
  • Pencils

Continental breakfast and lunch will be provided.

Register For Class



July 25th, July 26th – 8:30 – 5:30