Information Technology Infrastructure Library (ITIL) Foundation

2 Sessions

IT is at the core of every business in today’s world. The update will allow ITIL® to reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices..

First batch of 2021 starts 25th January

Course Description

IT is at the core of every business in today’s world. The update will allow ITIL® to reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices, all of which are essential not only for ITSM professionals but also for a wider range of professionals working in the digital transformation world.
This program provides a solid foundation for the management of information technology in the modern service economy.
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Provide an end-to-end IT/Digital Operating Model

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Covering the full delivery (and sustaining) of tech-enabled products and services

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Guiding how IT interfaces with and even leads, the wider business strategy

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Practical guidance on how to shape and tailor your IT management strategy in the increasingly complex modern environment

Learning Outcomes

As a result of participating in this ITIL course, you will be able to.
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Understand the key concepts of service management

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Understand how the ITIL guiding principles can help an organization adopt and adapt service management

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Understand the four dimensions of service management

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Understand 7 ITIL practices

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Understand the purpose and components of the ITIL service value system

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Understand the activities of the service value chain, and how they interconnect

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Know the purpose and key terms of 15 ITIL practices

CLASSES

Course Outline

  • ITIL® 4 Overview
  • Key Concepts of ITIL®
  • The Four Dimensions of Service Management
  • The ITIL® Service Value System (SVS)
  • The ITIL® Guiding Principles
  • Governance
  • The Service Value Chain Continual
  • Improvement Key ITIL®
  • Practices Practice Exam Questions

Our Offerings

VIRTUAL LIVE CLASSES

2 Sessions

The inclusions of this class are listed here

✓ Live, online classroom training by top instructors and practitioners

✓ 16 hrs. PDU

✓ ITIL handbook

✓ ITIL Student Slides

✓ Exam Simulator

✓ Exam Voucher

✓ Review Sessions until successful completion of the exam

$1499

Class Schedule

DATE

Monday & Wednesday January 25 th , 27 th ,
February: 1 st & 3 rd – 6 pm – 10 pm

Saturday & Sunday January 30 th & 31 st – 9 am – 5 pm

Monday & Wednesday, February 8th, 10th, 15th  & 17th – 6 pm – 10 pm

Saturday & Sunday February 20th & 21st – 9 am – 5 pm

LOCATION

Virtual Zoom Meeting
Virtual Zoom Meeting
Virtual Zoom Meeting
Virtual Zoom Meeting

DATES

Monday & Wednesday January 25 th , 27 th ,
February: 1 st & 3 rd – 6 pm – 10 pm

Saturday & Sunday January 30 th & 31 st – 9 am – 5 pm

Monday & Wednesday, February 8th, 10th, 15th  & 17th – 6 pm – 10 pm

Saturday & Sunday February 20th & 21st – 9 am – 5 pm
*All classes are virtual on Zoom